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Our Bingo requires the latest versions of Java and Macromedia Flash in order to enjoy it fully. If you experience problems it's a good idea to ensure you have both programmes up to date.
The minimum computer system requirements are:
. Pentium II Class PC (min. 233Mhz)
. iMac (Internet Explorer only)
. 64 MB RAM
. Internet Explorer 5.x or Netscape 4.7
. Dial-up internet (56k)
However, bigger is always better in computing-and the same goes for online Bingo:
. Pentium III Class PC (500Mhz)
. Mac G3 or G4 (Internet Explorer only)
. 128 MB RAM
. Internet Explorer 6.0
. Cable/DSL internet connection
If you’re still getting no joy, try these steps:
1. Test your Java at http://www.java.com/en/download/help/testvm.xml
2. Empty your temporary internet files and cookies
3. Make sure you are virus-free with, for example, AVG http://www.grisoft.com/us/us_index.php)
4. Delete destructive programs with, for example, Adaware (http://www.lavasoftusa.com/)
For other questions or remarks you can always contact our support. Please note that when you contact support you give them as much detail as possible, the exact time of play, the game, the stake, the ID of the game round and preferably a screenshot of what happened. This will improve the reaction speed significantly.
The Bingo only runs as fast as your computer allows it to. You may not need a whole new computer—maybe just some memory upgrades and a boost to broadband. Other than that, there isn't much we can do to speed up the games on our end.
The game goes on even when you get disconnected, and your tickets are registered in the database. You don’t have to be online to collect your winnings—the system will know you’re a winner and automatically transfer the funds to your Bingo account.
You can see the results of all games in “History” under My Account. You can also contact customer service for the results.