Our online casino requires the latest versions of Java and Macromedia Flash in order to enjoy all our games. If you experience problems with a specific game or the casino in general it’s a good idea to ensure you have both programmes up to date.

Click on following links to download Java (http://www.java.com) and Flash (http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash)

If you’re still getting no joy, try these steps:

1. Test your Java at http://www.java.com/en/download/help/testvm.xml
2. Empty your temporary internet files and cookies
3. Make sure you are virus-free with, for example, AVG http://www.grisoft.com/us/us_index.php)
4. Delete destructive programs with, for example, Adaware (http://www.lavasoftusa.com/)

For other questions or remarks you can always contact our support. Please note that when you contact support you should give them as much detail as possible, the exact time of play, the game, the stake and preferably a screenshot of what happened. This will improve the reaction speed significantly.

Yes, you can try any and all of the games for free with Fun Money. You can choose to play for fun in the casino lobby. We recommend you get a feel for the game with Fun Money before staking real funds.

This could happen in two cases; you might have a Sportsbook bonus that needs to be wagered a certain amount of times before you can transfer the money or you might have put yourself on a certain monthly betting budget. When in doubt you can always contact support and ask what the exact reason is.