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We care about our players and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Operator, we provide the expertise to guide, advise and keep you playing safe. Follow the links below to discover our tips, tools and support process.
Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.
Answer nine quick questions and we’ll let you know if you may need help to keep your betting fun. All answers are confidential.
These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.
We offer a variety of tools to help ensure you only spend the time and money you can afford. Get in touch with one of our friendly support agents if you’d like some help in setting limits.
This lets you control how much money you can deposit over a rolling period of 24 hours, 7 days and 30 days. Once you’ve hit your limit, you won’t be able to deposit until your limit resets.
How it works:
If you set a deposit limit of £50 every 7 days and then deposit £50, you won’t be able deposit any further money until the 7 days is up.
Setting a deposit limit is an essential part of managing your play.
Go to Deposit Limit settingsLove the occasional sports bet but keep getting drawn to the poker tables? This tool lets you block access to a product for 24 hours, 7 days, 1 month, 3 months or 6 months.
How it works:
If you choose to block access to Poker for one week, you won’t be able to play on that product until the block expires.
A product block can help to remove unnecessary temptation.
Go to Product Block settings
If your betting is having a negative impact and the limits you’ve set are not doing enough to control your play, please block yourself from logging in for as long as you feel necessary.
This option is ideal if you want a short-term break up to a maximum of 6 weeks. We won't notify you when your break comes to an end, but your account will automatically reactivate.
How it works:
You’ll choose how long you want to take a break for and accept the terms and conditions. Once you’ve confirmed the break, you will be logged out of your account and blocked from logging in again until the break is over.
Go to Time Out settingsOur self-exclusion option lets you block access to your account for 6 months, 1 year, 2 years, 3 years, or 5 years. You’ll need to call us to reactivate your account.
How it works:
You’ll choose how long you want to exclude for and accept the terms and conditions. Once you’ve confirmed the break, you’ll be logged out of your account and blocked from logging in again until the exclusion period is over.
Go to Self-Exclusion settingsTo take a more complete break, we recommend self-exclusion with GAMSTOP. This blocks you from accessing or creating a new account with all UK gambling operators for 6 months, 1 year or 5 years. We won’t notify you when your exclusion period comes to an end, and you’ll have to call our customer service for a quick chat before we can reactivate your account.
How it works:
Follow the link below. This will take you to the GAMSTOP website to go through the steps of self-exclusion there.
Self-exclude with GAMSTOP
If you do decide to take a break, we also recommend you install software to block betting sites:
We’re always here to support you with any questions or worries you have, and our customer support agents can assist with setting limits or using any of our onsite tools.
Find our contact details by opening the “Responsible Gaming” section in the Help Centre and selecting the particular topic you need help with.
If you or someone you know is affected by problem gambling, we recommend visiting the following trusted sites. They can provide specific help about playing responsibly and advice on how to approach gambling issues.
GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling. With a live chat, group forum and a free helpline.
https://www.gamcare.org.uk/Access free, confidential help by phone or online with BeGambleAware. Learn about how gambling works, check if you or someone you know may have a problem and find tips on how to stay in control.
https://www.begambleaware.org/Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling.
https://www.gamblingtherapy.org/enGamblers Anonymous is a fellowship of men and women who share their experience with problem gambling with an aim to helping other compulsive gamblers recover.
https://www.gamblersanonymous.org.ukTo diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18.
Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home:
The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.
https://www.netnanny.com/Researchers at Bournemouth University are looking for volunteers to respond to messages about their online gambling behaviours in an online study. You will be asked to interact with the researchers using a mobile phone application and to complete some online surveys about your gambling behaviour. You can obtain up to £40 in Amazon vouchers for your participation. For more information click the link below and complete a screening survey to find out if the study is suitable for you.