For Sportsbook, winnings will normally be paid out as soon as the official result has been confirmed. For live betting, your bets are usually settled as soon as the outcome is decided, which might be before the match is over.
Before the bet is settled you will be able to see the receipt on the ‘Pending bets’ tab. Once it has been settled the receipt will be in ‘Bet history’ and your payout should follow soon.
If the receipt remains in the ‘pending bets’ tab after the event has ended this is because the result still has to be verified.
If your bet is voided it will be settled at odds of 1.00 (you’ll get your stake back). You’ll also receive an email with the details.
When you win a Casino game your money will be transferred immediately. For casino tournaments you will have to wait until the tournament has finished.
Your Poker winnings should appear instantly in your account when you leave the table or win a tournament. For some promotions (rake races, monthly special promos or local competitions) there may be a delay – please check the promotion terms and conditions.
From time to time in poker and casino games your money may get ‘stuck’ in the game or on the table. Normally you can resolve this by reopening the game or table. If not please contact us with full details and we’ll be able to help.
Bingo winnings should always arrive in your account immediately.
Find out more about exactly how games or bets will be settled if you lose your internet connection.
If you think you should already have received your winnings please allow a reasonable amount of time to pass and log out and then back in to your account.
Then contact us and we should be able to help.