We use a behaviour monitoring tool to help us spot any signs of worrying gambling behaviours. It means that we can help you to stay aware of your habits and make sure that your gambling stays fun and sustainable.
How the system works
Our system can spot changes in your gambling behaviours such as:
- logging in at unusual hours
- betting more than usual
- making unsuccessful deposits
- chasing losses or winnings and so much more.
It monitors the behaviour of all players and if detected, our dedicated team of Safer Gambling Specialists then decides on the best intervention depending on the risk level.
Manage how you play
Your well-being is a top priority of ours, as well as complying with regulations. Depending on the risk that we notice, we have a stepped-care approach:
- It can start with friendly communication to familiarise you with our Safer Gambling (SG) tools and approach, if our system notices only slight changes in your behaviour
- In some situations, we may call you if you haven't implemented any SG tools and your behaviour hasn't improved.
- If we see a more elevated risk, we may restrict the activity on your account until we manage to speak to you.
Customer-tailored deposit or loss limits may sometimes be set on the detected accounts. This makes sure that all our customers play on sustainable and affordable levels.
