Yes — you can use the chat window to talk to Live Casino dealers and the Game Supervisor (pit boss) during the game.

Dealers are happy to respond to general questions about the game or how it works.

Important:

• Please be respectful in the chat. Abusive, offensive, or disruptive language is not allowed.
• Players who break chat rules may have their chat access suspended.

Account or payment-related questions

Dealers and pit bosses do not have access to your:

• Account details
• Payment or bonus information
• Personal data

For anything account-related, please contact Customer Support.

What are the bet limits in Live Roulette?

Each Live Roulette table has its own minimum and maximum bet limits.

To see the limits for each type of bet:

• Hover over the “Min–Max” icon on the table or betting layout
• You’ll see a detailed breakdown of allowed bet sizes for inside/outside bets

Why am I seeing a bet restriction error?

If you get an error while placing a bet, it may be because you’ve exceeded the allowed wheel coverage.

This means:

• You’ve placed bets that cover too many possible outcomes on the wheel
• There are restrictions on how much of the wheel can be covered in a single round

These limits are set by Live Casino providers and Unibet to help prevent fraud and ensure fair play

What to do:

• Try reducing the number of numbers or bet types you're covering
• Stick to the allowed coverage shown in the game interface

Yes — on most Live Casino tables, you can change your chat name. This name is visible to both the dealer and other players at the table.

Option 1: Change it via Settings

• Open a Live Casino game
• Click the Settings menu (usually in the top-right corner)
• Go to the General tab
• Update your screen name

Option 2: Ask the dealer (if available)

• Join a Live Casino table
• Send a message in the chat requesting a name change
• If supported by the provider, your name will be updated shortly

Important Notes:

• Not all games or providers support manual name changes
• Name changes may take a few moments to apply
• Dealers and pit bosses do not have access to your account or personal information

Yes — you can change the table view during a Live Casino game.

Just click the camera icon in the game interface (usually in the top right corner).

This lets you switch between available views, such as:

• Classic view
• Overhead camera
• Dealer-focused view (depending on the game)

Please note: Some views may not be available on all tables or devices.

Standard Roulette Payouts

These payouts apply to all regular Roulette games:

Lightning Roulette Payouts

• Straight-up bets pay 19 to 1 (instead of 35 to 1)
• Each round, random numbers are given multipliers up to:
  • 499x in Lightning Roulette
  • 1999x in XXXL Lightning Roulette

Multipliers only apply to straight-up bets

That means your chip must be placed on a single number only. Split, corner, or other bets do not qualify for multiplier payouts.

Super Stake Roulette

• Offers multipliers up to 4999x
• You must enable the Super Stake feature and place a straight-up bet to qualify
• Only one number can be selected — combinations are not eligible

Quick Tips:

• Bonus multipliers reduce regular payout values to fund the enhanced wins
• Check each game’s info screen for specific rules and paytable
• Straight-up = chip placed directly on one number

Live Roulette is a popular casino game where you bet on numbers, colours, or combinations before the dealer spins the wheel.

Game Basics

• The roulette wheel has 37 numbers (0–36), as used in European-style games
• The dealer spins the wheel in one direction and rolls the ball in the opposite
• All bets must be placed before the spin
• When the ball lands, the dealer announces the result and pays out winners

Inside Bets (bets placed directly on numbers)

Straight Up – A bet placed on a single number.

Split – A bet on two adjacent numbers. Place your chip on the line between the two numbers.

Street – A bet on three numbers in a row. Place your chip on the outer edge of the row.

Corner – A bet on four numbers that form a square. Place your chip on the intersection point where all four numbers meet.

Double Street – A bet on six numbers across two adjacent rows of three. Place your chip at the edge where the rows meet.

Outside Bets (placed around the main number grid)

Column – A bet on one of the three vertical columns of 12 numbers.

Dozen – A bet on a group of 12 numbers: 1–12, 13–24, or 25–36.

High/Low – A bet on either the Low numbers (1–18) or High numbers (19–36).

Red/Black – A bet on whether the winning number will be red or black.

Odd/Even – A bet on whether the winning number will be odd or even.

Need help during a game?

If you're unsure how to place a specific bet, you can:

• Use the table layout guides within the Live Casino game
• Contact Customer Support for general questions (but not during gameplay)

Objective of the Game

In Live Blackjack, your goal is to get a hand total closer to 21 than the dealer, without going over.

Card Values

• Cards 2–10 = face value
• J, Q, K = 10 points
• Aces = 1 or 11 (whichever helps your hand most)

Gameplay Basics

• The game is played with one or more decks of 52 cards (no jokers)
• Cards are dealt from a shoe that holds multiple shuffled decks

Main Player Options

Hit / Stand

• Hit = Take another card
• Stand = Keep your current hand
• The dealer must hit on 16 or lower, and stand on 17 or higher

Double Down

• You may double your stake and receive one more card only
• Common when your starting hand is 11

Split

• If you're dealt a pair, you can split them into two separate hands
• Typically advised to:

-Split Aces and 8s

-Don’t split 10s or 5s

If you disconnect during a Live Casino game, don’t worry — your bet is still processed and the game continues in the background. Here’s what happens by game type:

Live Blackjack

• If it’s your turn and you disconnect, your hand will automatically stand
• If the dealer goes bust or their hand is lower than yours, you can still win the round
• Your result will appear in your Casino History within 20 minutes
• You can also view your Live Casino bet history by clicking the "History" button on the streaming screen

Live Hold’em

• If you place an Ante bet but disconnect before placing the Call bet, your hand is treated as a fold
• Your bet outcome will still appear in your game history

Live Roulette

• If you’ve already placed your bet and disconnect, the game continues as normal
• Your bet will be processed and any winnings will be credited automatically
• If you're unsure of the result, check your History or use the in-game History button

Connection Tips

To avoid disconnections during live games:

Use a stable broadband connection

Avoid streaming video or opening multiple tabs while playing

Regularly clear your browser cache and cookies

Still unsure?

If your game result doesn’t appear or something seems wrong, please contact Customer Support.

If a dealer makes an error during a Live Casino game, the following steps are taken:

• A Game Supervisor (or pit boss) will be called to assess the situation
• If the game can continue fairly, it will proceed as normal
• If not, the round will be cancelled and all bets will be refunded to your balance

You’ll see the refunded amount in your account balance or betting history shortly after the round ends.