If you decide to close or delete your account, please be aware that all associated data will be permanently erased from our system in line with our Privacy Policy and applicable data retention regulations. You can do this from the Account Details - Deactivate Account page.

Before proceeding, please note:

• You will no longer be able to log in or create a new account.
• Any pending bets will be settled as usual.
• You will not be able to withdraw any remaining funds.

We are committed to protecting your privacy. For more information on how we manage your personal data and our retention policies, please review our Privacy Policy.

You can update some personal details directly on our website:

• Phone number
• Email address
• Password
• Add or remove payment methods
• Address

To update other information, we will need to assist you.

To edit your details:

• Click "My Account" Go to "Personal Details" to update your contact information.

Information that cannot be modified: First name, Surname, Country of residence, Language, Username, Account currency

While we implement stringent security checks, your responsibility is to keep your login details and personal information safe. Here are some best practices:

• Change your password regularly
• Avoid saving credentials
• Never share your credentials
• Use updated devices

You may not be able to access your account if you try to log in from a country where we are not licensed to operate or where special restrictions apply.

Creating an account and using our services is not allowed if you are a resident of the following countries:

Afghanistan, Australia, Denmark, Estonia, Ethiopia, France (including French territories), Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Spain, Syria, Turkey, Romania, Ireland, the United States (including U.S. territories), and Yemen.

Please note:

Some games (Casino, Live Casino, Poker, Bingo) may have additional country-specific restrictions.

Using a VPN to bypass location restrictions is not allowed and may lead to account suspension.

If you feel that your account has been hacked please notify the Police, and contact Unibet immediately. You should also change your password in the event it has been compromised.

Here at Unibet, we've teamed up with our friends at Kreditz to try and make your life easier. Our regulatory obligations mean we need to verify the source of your funds. This is obviously to ensure we adhere to our license agreement, but also to make sure that all our customers are playing responsibly, which is something we are very passionate about.

If you have granted consent to this and entered your details through our open banking channel and would now like to withdraw this consent, please contact our fantastic Customer Service team and request that your consent to open banking is withdrawn, we will the process your request and get back to you as soon as possible to confirm.

You can view and download your financial and betting history for the last 12 months here: Transaction History.

To download the file, select your time frame and click the "Download" button.

Request Additional History

If you wish to receive your transaction history for a longer period, you can make your request directly via this form for document requests related to GDPR.

You need to resolve technical issues by clearing the cookies and cache on your device. Simply find the link for your device or browser below. To make sure you get the latest advice, the link will take you to that browser’s help page. Follow the instructions, then return to the page or game you were using on this site and try again.

• iPhone and iPad
• Android devices
• Google Chrome
• Microsoft Edge
• Safari
• Firefox

You can unsubscribe via the "My Account" > “Account Details” section on the site by clicking "Contact Preferences" where we will show the methods of promotional contact.

A tick means you're subscribed, un ticked means you're not.