You may need to contact us to get access to your account again. However, there’s no need to get in touch if:
You’ve entered your password incorrectly
If you enter the wrong password five times when trying to log in, your account will be temporarily locked. Please wait five minutes and try again, or click the ‘Forgot?’ link in the login box to reset your password.
You’ve excluded yourself from playing
Our self-exclusion features lock you out of your account. If you’re unable to access your account for this reason, please wait until your exclusion period is over - our customer service agents are not able to re-open your account early. For more info on your self-exclusion, please search your inbox for the summary email we will have sent.
If you take a break for 6 weeks or less, your account will automatically reactivate once the break is over. For longer periods, you’ll need to contact us to reactivate your account once the break is over. You’ll also need to contact us to reactivate after a GAMSTOP self-exclusion.