General Terms and Conditions

1.18 “Unibet" is Platinum Gaming Limited, a company duly registered on 22 February 2016 under the laws of Gibraltar, with Company Registration No. 114100, and having its registered office and business address at Suite 2B, 143 Main Street, Gibraltar, GX11 1AA Gibraltar. Email info@unibetsupport.com; website www.unibet.co.uk.

1.19 The “Unibet Rules" are these terms and conditions governing the use of the Website and Services (including the Bonus Rules, Chat Functionality Rules, Betting Rules, Supertoto Rules and SuperScore Rules, BetUp Rules, Live Casino Rules, Poker Rules and Bingo Game Rules) and shall apply to the exclusion of all any other terms and conditions (including any terms implied by trade, custom, practice or course of dealing).

1.20 A “Unibet Account” is an account held by an Account Holder.

1.21 A “User” is a visitor of the Website or Account Holder as applicable.

1.22 The "Website" is the internet gateway accessible through the internet address www.unibet.co.uk where all current and relevant information regarding Unibet's operations is published, and through which the Services are provided to the Account Holders.

1.23 All references in the Unibet Rules to the singular shall include the plural and vice versa.

1.24 All references to “the” shall include “a/an” and vice versa.

1.25 The Unibet Rules as published in English. Translations into other languages are made as a service and in good faith. In the event of discrepancy between the English version and a translation, the English version shall prevail.

3.2 Unibet may update, amend, edit and supplement the Unibet Rules at any time. Any amendment to the Unibet Rules shall be notified to Users via a communication on the Website or by email using the contact details provided by the User. If following notification of any amendment to the Unibet Rules, a User continues to use the Services, such continued use shall be taken as his/her acceptance to the amendment.

3.3 If a User does not wish to accept or cannot comply with the amended Unibet Rules, he/she must stop using the Services with immediate effect. To the extent that an Account Holder has placed a wager and/or is participating in a game, the outcome of which is undetermined at the point at which the amendment comes into effect, Unibet shall honour all obligations in respect of that wager or game in accordance with the Unibet Rules that applied at the time such wager was placed or game commenced].

3.4 There are certain geographical territories in which access to and/or use of the Services and/or Website is illegal. For a list see definition of Restricted Territories Although Unibet takes steps to ensure the Services are not made available in such territories, it is the ultimate responsibility of the User to ensure that it is not in breach of any applicable law when accessing or using the Services and/or the Website. If use of the Services is illegal in an User’s location or the User is otherwise restricted from use of the Services and/or the Website, he/she must stop using the Services and/or the Website with immediate effect.

3.5 If a User considers the type of products and/or services made available through the Service and/or Website to be offensive, objectionable or indecent, he/she must stop using the Services with immediate effect.

• interfere with, or disrupt, the Services or any servers or networks connected to the Services, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. A User may not inject content or code or otherwise alter or interfere with the way any page of the Services is rendered or displayed in a user's browser or device;
• access the Services via a means not authorised in writing in advance by Unibet, including but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies);
• attempt to restrict another user of the Services from using or enjoying the Services and Users must not encourage or facilitate the breach of these Unibet Terms by others;
• use the Services for any illegal or unauthorised purpose; or
• change, modify, adapt or alter the Services or change, modify or alter another website so as to inaccurately imply an association with the Services or with Unibet.

4.2 Use of the Services is subject to a User’s computer and/or device complying with Unibet’s minimum standard technical specifications and compatibility requirements. Users are advised to check this specification to ensure that their computer and/or device is compatible with the Services.

5.1 Creation of a Unibet Account

(a)  An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as an Account Holder an individual must submit an application for registration and provide at least the following information:

(i)   date of birth (showing that the player is over eighteen (18) years of age);

(ii)   player's first and last name;

(iii)   player's place of residence;

(iv)   player's valid email address; and

(v)    a username and a password

(b)   An individual applying to become an Account Holder must not be under the age of 18 years. Unibet reserves the right to request proof of age and perform checks in order to verify the information provided. A Unibet Account may be suspended until satisfactory proof of age is provided. Unibet will in any event cancel all wagers and return all deposits made where an Account Holder is under 18.

(c)   Unibet may, acting in its sole discretion, decline to open a Unibet Account without any explanation whatsoever.

(d)  Each individual who submits an application to become an Account Holder confirms and agrees that he/she:

(i)  is a physical person (a legal entity will not be accepted as an Account Holder);

(ii) is not a resident of a Restricted Territory;

(iii) is not a professional player in any sport, competition or league where Unibet offers betting;

(iv) is not restricted by limited legal capacity;

(v)  is not acting on behalf of another party;

(vi)  is not classified as a compulsive problem gambler, and/or included (whether voluntarily or involuntarily) on any register or database of excluded players;

(vii) is not depositing monies originating from criminal and/or other unauthorised activities;

(viii) is not depositing monies through a Card and/or bank account which the Account Holder is not authorised to use and/or utilising a Card and/or bank account in a jurisdiction in which betting and gaming are prohibited;

(ix)  is not conducting criminal activities whereby a Unibet Account is directly or indirectly involved;

(x)   is not holding an active account with another legal entity which is part of the same group as Unibet, meaning other entities directly or indirectly controlled by Kindred Group Plc or any member of its group;

(xi)   will not use the Services if such use is illegal in his/her country of residence or location or he/she is otherwise restricted from using the Services; and

(xii)   will maintain his/her Unibet Account details up-to-date in terms of the following: first and last name, address, valid email address and phone number.

(e)   Each individual who submits an application to become an Account Holder confirms and agrees that any information provided in their application form is true, complete and correct.

(f)    If Unibet discovers that the individual is in breach of any of the above Unibet Rules, Unibet will not register the individual as an Account Holder, or where that individual has already been registered, Unibet may with immediate effect suspend and/or close the Unibet Account. Where Unibet closes a Unibet Account, the provisions of paragraph 5.4 shall apply.

(g)  To the extent an individual whose previous Unibet Account was closed as a result of the individual being in breach of the Unibet Rules (“Blacklisted Individual”) wishes to reapply for a new Unibet Account , it may only do so with the prior written consent of Unibet. To the extent that Unibet discovers that the Blacklisted Individual has opened a Unibet Account without its prior written consent, Unibet may suspend and/or close the Unibet Account with immediate effect.

(h)  Each individual applying to be an Account Holder confirms that he/she understands and agrees that:

(i)   the Services are for entertainment value only;

(ii)  there is no requirement on the individual to use the Services, and such participation, if elected by the individual, is at the individual’s sole choice, discretion and risk; and

(iii)  the individual may only use the Services and/or the Website for individual, personal and not professional purposes.

5.2 Management of the Unibet Account

(i)  Unibet reserves the right at its own discretion, and at all times, to:

(i)   decline to accept deposits without any explanation whatsoever;

(ii)  require any information/ documentation reasonably required: (i) to verify the identity of the Account Holder, (ii) to confirm the Account Holder’s authority to use a specific Card, (iii) to confirm other facts and information provided by the Account Holder, (iv) in order to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures. Such requirement may be made at any given moment and Unibet reserves the right to suspend an account pending satisfaction of any such requirement;

(iii)  transfer and/or disclose, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Kindred Group plc., subject to Unibet guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws and Unibet’s privacy policy;

(iv)  transfer and/or deal with, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Kindred Group plc., subject to Unibet remaining directly responsible to the affected Account Holder for any sums owed;

(v)  hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;

(vi) forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim if: (i) the Unibet Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account (such as, but not limited to, breach of the law or other regulations, breach of a party’s rights, fraud, and cheating);

(vii)  suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever Unibet is of the opinion that a Unibet Account is, has been, or may be used for illegal, fraudulent or dishonest practices or otherwise not in accordance with the Unibet Rules;

(viii)  suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their Unibet Account if the Account Holder is found cheating, or if it is determined by Unibet that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software; and

(ix)  decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of funds is deemed satisfactory.

(j) Unibet shall ensure that it:

(i) manages funds belonging to Account Holders in a secure and appropriate manner;

(ii) absorbs the cost of and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;

(iii)  manages data regarding an Account Holder in accordance with applicable law and Unibet’s privacy policy;

(iv)  [does not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.] Any balance or funds available on Users account cannot be transferred to a third party account.

(k)  Unibet is required by its gambling licence to inform Account Holders about what happens to funds which it holds on account for their behalf and the extent to which funds are protected in the event of insolvency. Details of which can be found on the UK Gambling Commission website.

Unibet holds customer funds separate from company funds in a client account. Player account balances, held under the UK licence, will be supported by a bank guarantee. The bank guarantee will be secured in case of insolvency. The Account Holder’s funds will be distributed to the Account Holder in the event of insolvency of Unibet. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the following level: medium protection.

(l)  A Unibet Account does not accrue interest. The Account Holder shall not treat Unibet as a financial institution.

6.14 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply. Such limits shall be advised to the Account Holder prior to electing the relevant payment method

6.15 Unibet reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.

6.16 Placing a bet through the Internet may be illegal in the territory in which an Account Holder is resident and/or domiciled or located. If a Card or personal account is registered in or to such a location, Unibet shall not be obliged to accept and/or may reverse or cancel the relevant bet.

6.17 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit ofUnibet.

6.18 Unibet, the Regulator or any Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by Unibet will be reported to the Governing Authorities.

7.7 The Account Holder should take all appropriate measures to protect the data and/or software stored on their computer against all damage of any sort or intrusion.

7.8 Unibet shall not perform any unauthorised activity on the Account Holder’s computer system.

8.1 All Prizes won through competitions, promotions and/or poker tournaments organised by Unibet will be sent within a reasonable period and not guaranteed delay of six weeks from the end of the competition, promotion or tournament. Unibet is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, Prize claims or entries.

8.2 Except with respect to any Gaming and Betting Duty that may be payable, it is the sole responsibility of the Account Holder to pay, and proceed with all necessary diligence in relation to, any taxes and duties arising out or of in connection with any Prize, if and where applicable.

9.1 The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trade marks, patents and other intellectual property rights and laws belonging to Unibet and/or its licensors.

9.2 A User may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it give appropriate acknowledgment to Unibet where appropriate.

9.3 Unibet expressly reserves all intellectual property rights in and to Services and Content and User may not use the Services or any Content for any purpose other than those set out above.

9.4 In particular, a User may not under any circumstances:

(a) remove the copyright or trade mark notice or other proprietary notice contained in the Content and/or from any copies of Content made under these Terms of Use;

(b) use any Content in any manner that may infringe any of Unibet’s rights or the rights of a third party;

(c) use the Content in any way that might be illegal or breach the Unibet Terms;

(d) use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on distribution of or access to Unibet’s content, or by reducing the need for any third party to subscribe to

(e) copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or

(f) archive or store any Content for access by anyone other than a User.

11.11 The SMS notification service is purely for the benefit of the Account Holder. Unibet does not acknowledge or accept any liability should there be a mistake in the content of the notifications or should the Account Holder fail to receive the SMS notification(s).

12.1 A User acknowledges that any use by a User of Content or the Services in a manner not expressly permitted by the Unibet Terms may mean that the User is infringing Unibet’s rights and/or the rights of Unibet’s third party licensors or put Unibet in breach of our obligations towards others and Unibet and its licensors reserve all rights and remedies against Users in respect of any such infringement.

12.2 A User hereby agrees to compensate Unibet in respect of any loss, cost, damage, expense or liability Unibet may suffer as a result of:

(a)        the User’s breach of these Terms of Use; and/or

(b)        the User’s unauthorised use of Content and/or the Services

13.1 General

(a) Unibet regularly organises bonus campaigns for the different gaming products offered. The terms and conditions of the bonus system shall be defined in the bonus terms and conditions tailored to each bonus campaign. Bonuses can be subject to the obligation of wagering them a certain number of times (“Turnaround Requirement”) before they can be withdrawn. NB If a bonus is subject to a Turnaround Requirement, winnings generated by the wager of the bonus will be able to be withdrawn only when the Turnaround Requirement is fulfilled.

(b) An Account Holder is eligible for one bonus per campaign, with the exception of so- called “Refer a friend” campaigns.

(c) An Account Holder is only eligible for one bonus per Account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).

(d) Unibet reserves the right to offer a specific bonus to a specific customer or group of customers.

13.2 Sportsbook

(e) Each bet must be placed on an event with three or more potential outcomes. If the bonus amount is placed on more than one bet, each bet must be placed on different markets (i.e. different bet types on fixture or one bet type on different fixtures).

13.3 Bonus Abuse

(f) “Bonus Abuse” includes, but is not limited to:-

(i) breach of terms and conditions of a bonus, free bets or any other promotional offer;

(ii) the opening of multiple accounts to claim multiple bonuses;

(g) Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Unibet reserves the right to:-

(i) forfeit the bonus allocated to the Account Holder and any winnings from that bonus;

(ii) revoke, deny, or withdraw a bonus offer from the Account Holder;

(iii) block an access to particular products;

(iv) exclude the Account Holder from any future promotional offers; and/or

(v) terminate the Account Holder’s account with immediate effect.

(h) Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.

13.4 Refer a Friend

(i) For “Refer a friend” campaigns, an Account Holder can benefit from more than one bonus per campaign and/or per month, subject to the limit set up in each specific “Refer a friend” campaign.

(j) Referrers are not permitted to refer a member of their family nor are they permitted to refer friends or colleagues from the same household or with whom they share a credit or debit card or e-payment account, IP address and/or computer device.

(k) Unibet reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where Unibet suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.

14.1 Some games are provided to the Users with a free chat functionality in order to communicate with the dealer or with others players in collective table conversations. Rules are applied to ensure that a pleasant ambience is preserved on the network, that no fraudulent activity is facilitated, and that players feel part of the community. Users shall not use the chat functionality for collusion purposes. Private chats between the Users are prohibited.

14.2 In no event shall Unibet be liable towards any User using the chat functionality for any damage arising from other User’s conduct.

14.3 The chat functionality is moderated or monitored by the software provider and/or Unibet, either automatically or by human means. All the conversations are recorded and will be stored for a reasonable period. In case of infringement or suspected infringement of the chat functionality rules, the moderator will warn the Account Holder. If the Account Holder does not change their behaviour, they may be excluded from the chat room. An Account Holder can also be excluded with immediate effect without prior warning. In case of multiple exclusions from the chat room, the game provider can, at its own discretion, decide to exclude the Account Holder from the chat room indefinitely. Any suspicious chats will be reported to the Governing Authorities.

14.4 The Account Holder must respect the following rules of behaviour:

(a)   use the chat functionality in good faith;

(b)   do not infringe or try to infringe the privacy or rights of the others players;

(c)   do not harass or cause distress or inconvenience to any other player;

(d)   do not transmit obscene or offensive content;

(e)   do not disrupt the normal flow of dialogue;

(f)    do not use any indecent or foul language, or make vulgar or threatening statements;

(g)   create a username in good taste – Unibet or the game provider reserves the right to change the username if this rule is not respected;

(h)   do not argue or bicker with the others players;

(i)    exchanges with the others players shall not contain any illegal content, including: (i) pornography or sexually explicit content; (ii) incitation to any kind of hatred, notably based on race, ethnic group, gender, religion, or sexuality; (iii) pejorative terms about illness or disabilities; (iv) promotion, encouragement or facilitation of antisocial behaviour; (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sections of society; (vi) gratuitous violence, or promotion, encouragement or facilitation of violence, terrorism or others activities that pose a threat to national security; (vii) promotion, encouragement or facilitation of illegal activities; (viii) misleading representations or defamation; (ix) promotion of tobacco, alcohol and drugs; (x) promotion of the tobacco or armaments industry; (xi) any content potentially detrimental to Unibet;

(j)    do not advertise or promote third-party websites or activities, even forums;

(k)   do not assume a false identity;

(l)    do not give or ask personal details;

(m)  respect and be courteous and friendly to all participants and chat moderators;

(n)   do not spam the chat functionality;

(o)   do not try to influence the others players’ actions and thus the outcome of the game through intimidation, abuse or revealing the strength of your hand in agame;

(p)   interact with the others players in the table language. On shared network tables, the language is English.

14.5 The chat functionality rules are applicable to the chat functionalities of all the games and Services provided to the Account Holder, as well as to any other tool where the Account Holder can interact with others users of the Website.

14.6 The chat functionality rules may be complemented by some terms and conditions attached to the games or Services, or be amended from time to time.

15.4 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.

15.5 “Natural language betting” is placing a bet by speaking it using player’s natural language. The recorded bet is then sent to third party providers who convert it into a text string and interpret the bet. Sound files of recorded bets are not stored. Once the recording is converted into the text string, it is saved by the third party and tied to the customer’s ID number.

15.6 For complete Betting rules, click here.

16.1 Lottery betting involves making a bet on the outcome of an official lottery draw. Lottery betting is not playing the lottery and there is no affiliation with any of the actual lottery operators. EU Lotto Ltd provides a bookmaking service enabling our customers to bet on the outcome of real word events – lottery draws.

16.2 EU Lotto Ltd is a company founded and incorporated in Gibraltar with registered company number 109514 and its registered office address is Office Suite A, Ocean Village Promenade. EU Lotto is licenced by the Government of Gibraltar to accept bets on lotteries (licence number RGL 066) and is licensed by the UK Gambling Commission to offer Remote General Betting Standard - Real Event activities under licence number 38991. EU Lotto is not a lottery operator. With EU Lotto, Players are placing Bets on the results of the drawings of official and/or state-run lotteries.

16.3 For complete Lottery Terms and Conditions, please click here.

17.1 Unibet Racing is an online horse and dog racing product provided by Kindred South Development Pty ("KSD"). Unibet Racing is provided by KSD under a license granted in the UK.

17.2 Unibet reserves the right to make changes to the betting limits, pay-out limits and offerings and add or remove promotions at Unibet's discretion at an individual customer level. Any changes shall not relieve Unibet of its obligation to honour any outstanding obligations or wagers at the time of such change.

17.3 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.

17.4 For complete Unibet Racing rules, click here.

18.9 Unibet and the Game Providers’ employees, licensees, distributors, wholesalers, subsidiaries, a retailers and members of their respective immediate families are not eligible to participate in the Casino, Live Casino and Games.

18.10 Specific country exclusions: access to some Games may be restricted in the following countries: Albania, Antigua and Barbuda, Argentina, Bahamas, Belgium, Bulgaria, Burma, Canada, Cape Verde Islands, China, Cook Islands, Croatia, Cuba, Cyprus, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Laos, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mauritania, Mexico, Monaco, Morocco, Nauru, Netherlands, Netherlands Antilles, Nigeria, Niue, Norway, Poland, Portugal, Russia, Senegal, Serbia, Sierra Leone, South Africa, South Korea, Somalia, Sudan, Switzerland, Taiwan, Thailand, Turkmenistan, Uzbekistan, and Zimbabwe.

18.11 For complete Live Casino Rules, click here.

19.1 Unibet Poker is an online poker service utilising poker software from Relax Gaming Limited (“Relax Gaming”), whereby Account Holders can play poker against each other on the Relax Network. Relax Gaming is a company registered in Malta, registration number C48994, having its offices at 6, The Firs, George Borg Oliver Street, Sliema SLM 1801, Malta.

19.2 The Relax Network is arranged and operated by Relax Gaming under a Maltese licence number LGA/CL4/917/2013.

19.3 Unibet has licensed Relax Gaming to use its registered trademark “Unibet”.

19.4 Unibet is licensed by Relax Gaming to represent, promote and/or market the Unibet Poker services.

19.5 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with the Unibet Poker, exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangements with Relax Gaming.

19.6 Specific country exclusions: access to Unibet Poker may be restricted in the following countries: Burma, Cuba, India, Libya, Macau, South Korea, Sudan, Zimbabwe.

19.7 For complete Poker Rules, click here.

20.1 Introduction

(a)   Unibet Bingo is an online bingo service utilising bingo software licensed by Relax Gaming Limited. Relax Gaming Limited is regulated and licensed by the Malta Gaming Authority under license number MGA/CL4/1046/2014.

(b)   Unibet is authorised by Relax Gaming LTD to represent, promote and market the Bingo services.

(c)   Unibet is authorised by Relax Gaming LTD to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with Unibet Bingo.

(d)   Unibet accepts and acknowledges liability for transactions conducted to, from and/or with Unibet Bingo, exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangements with Unibet Bingo.

(e)   In the event of a discrepancy between the result showing on the Account Holder's Client Application and the Bingo software, the result showing on the Bingo software shall be the official and governing result of the Bingo Game.

20.2 Definitions

(f)    Bingo Games are all single and multi-part pattern Games in the Bingo client. "Bingo" or the "Bingo Games" shall mean the web-based Bingo Game offered and operated by Unibet, including, but not limited to, additional functionalities related thereto such as chat functionality. "Bingo" shall not include Side Games, governed solely by the Unibet Rules and by the Game rules, which can be found on the Website.

(g)   “Mini Games” are all Games other than Bingo which can be played within the Bingo client, such as Slots, Scratchcard, Blackjack and Roulette.

20.3 Eligibility

(h)   The Bingo Games can only be played against payment by an AccountHolder.

(i)    Specific country exclusions: The Account Holder warrants and represents at all times not to be a resident of Afghanistan, Australia, Denmark, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen

20.4 Description of the Bingo Game

(j)    Unibet expressly reserves the right to change, decrease or increase the following set- up of the Bingo Games, notably but not limited to its frequency or amount:

(i)    A new Bingo Game is played every other minute, as several rooms have several Bingo Games;

(ii)    A new ball is called approximately every three seconds;

(iii)   A minimum purchase of one ticket is required in a Bingo Game. The maximum number of tickets that can be purchased in a Game varies from 6 to 120.

(k)   Bingo is played in “autoplay” as default mode, whereby the Account Holder will always be notified of a winning Bingo ticket. Even in the event of the Account Holder choosing to disable the “autoplay” mode, winnings will automatically be allocated to their Unibet Account.

(l)    The Account Holder can purchase a number of cards for a Bingo Game to be played at a given time in the future through the bulk buy purchasing tool.

(m)  The purchase of Bingo tickets is final.

In the case that there is more than one winning ticket, the Prize will be split equally amongst winners.

20.5 Bingo Vouchers rules

(n)   A Bingo Voucher is free value to be used to purchase Bingo tickets and/or play Mini Games which Unibet can award to the Account Holder. The Account Holder can earn Bingo Vouchers through promotions advertised on the Website, as a Prize for playing chat games, or through Bingo loyalty.

(o)   A Bingo Voucher can never be withdrawn, but winnings from a Bingo Voucher can be.

(p)   The Account Holder can use the Bingo Voucher to purchase Bingo tickets or play Mini Games.

(q)   The Bingo Voucher will expire if it has not been used by set expiry date after it was credited in the Account Holder’s Account.

For complete Bingo Rules, click here.

21.1 If a User wishes to lodge a complaint in respect of the Services and/or the Unibet Terms, it should do so with Unibet's Customer Support using the contact details on the “Get Help” page on the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. Unibet will use reasonable endeavours to reply promptly to all complaints and, in any event within not more than 8 weeks from the date that a User provides all information reasonably required to determine a complaint.

21.2 In the event that a complaint is not resolved to the customer's satisfaction by Unibet within 8 weeks of it being raised, the complaint becomes a dispute, and a User may refer their dispute free of charge to the independent third party dispute resolution. Unibet is using as alternative dispute resolution eCogra. Disputes may be filled under http://ecogra.org/ata/policies_procedures.php.

21.3 The complaint must contain clear and unequivocal information about the User’s identity, and shall give all the relevant details that gave rise to the complaint.

21.4 Users may also use the Online Dispute Resolution Platform but this will take Users to the (aforementioned) ADR and may prolong the process of resolving the dispute. For ODR Platform please follow: ODR Platform.

21.5 Any and all disputes arising out of or in connection with the Unibet Terms and use of the Services and/or Website shall be settled in accordance with the Governing Law and shall be subject to the non- exclusive jurisdiction of the English courts.