Terms and Conditions

1.1 By registering an Account with us (see Section 5 below for more information) and/or using or accessing any of the products and services that we offer via our websites and mobile applications (together the "Services"), You will be entering into a legally binding agreement with us.  

1.2 Not all of the terms and conditions that apply between You and us are set out in these general terms and conditions ("General Terms and Conditions") – some of them are contained in separate documents to avoid these General Terms and Conditions becoming too long. We cross-refer to these other documents and provide You with links to them below. They are still important terms which form part of the legal agreement between You and us, and You should read, understand and comply with them just like the rest of these General Terms and Conditions. These cross-referenced terms which (together with these General Terms and Conditions) form the binding agreement between You and us (which we refer to in this document as the/these "Terms") include the following: 

a) the specific rules for each of the Services that we offer ("Game Rules"), which can be found by clicking the links below 

• Rules for Sports Betting are available here. 

• Racing Rules for racing are available by clicking here 

• Rules for each Casino Game are available within the game here. 

• Rules for each Live Casino Game are available within the game here. 

• Rules for Poker are available here. 

• Rules for Bingo are available here. 

• Rules for Virtual Sports are available here. 

b) any applicable third party terms and conditions in respect of the use of our Services and software; 

c) our general Promotional Terms and Conditions which are available here together with the specific terms/rules for any Promotions (defined in Section 23 below) that we offer from time to time (together the “Promotional Terms”). 

1.3 Please read the Terms carefully before registering for an Account or otherwise accessing any part of the Services. If You do not accept the Terms, You may not use, visit or access any part of the Services.  

1.4 In the event of any conflict between:  

a) the General Terms and Conditions and any of the Game Rules, these General Terms and Conditions will (to that extent only) take precedence;  

b) the General Terms and Conditions and the Promotional Terms, the Promotional Terms will (to that extent only) take precedence. 

2.1 References in the Terms to "us", "our" or "we" are references to Platinum Gaming Limited, a company incorporated in Gibraltar with company registration number 114100, having its registered office address at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar, and whose trading names include Unibet, 32Red and Bingo.com (each a “Brand” and together the “Brands”). 

2.2 We are licensed and regulated by the Gambling Commission of Great Britain (licence number 45322) in respect of customers located in Great Britain and The Government of Gibraltar (under Licence numbers RGL 091 & RGL 092) supervised by the Gibraltar Gambling Commissioner in respect of customers located outside of Great Britain. 

2.3 For information about how to get in touch with us, please see Section 24 of these General Terms and Conditions. 

2.4 References to "You" and "Your" in the Terms are to You as the end user of the Services. 

3.1 We may make changes to the Terms from time to time (including to comply with applicable law or a change in our regulatory requirements, to reflect changes to the Services, for security purposes, and/or to reflect changes in our business practices or operations).  

3.2 Minor or insubstantial changes may be made at any time and will become effective immediately on posting to this (or any other relevant) page and accordingly You are advised to review the Terms on a regular basis.  

3.3 We will notify You of any material changes to the Terms by providing a prompt with a link to the revised Terms on our websites. Your continued use of the Services following such notification will be deemed binding acceptance of the changes. If any change is unacceptable to You, You should stop using the Services.  

3.4 It is Your responsibility to review the Terms and any amendments to them each time You use the Services. 

3.5 We may from time to time suspend, modify, remove from, add to, and/ or discontinue any aspect of the Services on prior notice to You wherever reasonably possible, however such actions may sometimes be required to be made with immediate effect and without notice. 

4.1 To use the Services and to make any bets, wagers, stakes, and/or similar transactions (“Transactions”), You need to register and open an account with us ("Account").  

4.2 To be eligible to open an Account and use the Services, You must meet all the following criteria and by registering for an Account You promise to us that You:  

a) are 18 (eighteen) years of age or older. Underage gambling is a criminal offence (see Section 6.2 below for more information); 

b) are acting solely for Your own personal use in connection with Your Account and Your use of the Services; 

c) are a resident in a Permitted Territory (see Section 4.3 below);  

d) are not acting on behalf of any other person or entity; 

e) accept that there is a risk of losing money when using the Services and You are responsible for any such loss;  

f) have not previously had an Account with us (or any member of our corporate group) which we (or that member) have restricted or closed for any reason; 

g) are not self-excluded from gambling (whether directly with us or any other operator or via a multi-operator scheme such as GAMSTOP) and are not otherwise prohibited for any reason from gambling or from using the Services; and 

h) do not already have an open Account with us (see Section 8 below for more information about Duplicate Accounts).  

4.3 Access to the Services may not be legal for residents of, or persons located in, certain countries. We do not intend that the Services be used by persons in countries in which such activities are illegal. The Services do not constitute an offer, solicitation or invitation by us for the use of, or subscription to, betting, gaming or other services in any jurisdiction in which such activities are prohibited by law. In particular, residents of or persons located in the United States must not use any of the Services. We currently only accept customers resident in any of the following countries: United Kingdom; Gibraltar; Isle of Man; and the Channel Islands (the “Permitted Territories”) but we may amend this list from time to time. 

5.1 You can register for an Account by clicking the "Register" link on our websites or mobile applications. There are no set-up charges for opening an Account with us.  

5.2 When You register, You will be asked to provide personal information, including (but not limited to) Your first and last name, postal address, email address, date of birth and telephone number.  

5.3 You must ensure that the details provided by You during registration are accurate, complete, and not misleading in all respects.  

5.4 You must keep Your Account registration details up to date. You can change some of Your details at any time by editing Your Account preferences using the facility provided on our websites. For further information about our collection and use of Your personal information, please refer to our Privacy Notice and Cookies Notice (see Section 26 below). 

5.5 By registering for an Account with us, You promise and confirm to us that You fulfil our eligibility criteria (see Section 4 above) and that all information You provide when registering for an Account (and subsequently) is complete, accurate, and not misleading.  

5.6 You must provide us with accurate information in relation to Your Account. It is Your responsibility to inform us of any changes to Your personal details which may impact on the use of Your Account (e.g. a change of address or new bank card details). If any of these details change, please notify us using: (1) the facility provided on our websites or mobile applications; or (2) via Customer Support using the contact details in the Help Centre. 

5.7 We are not obliged to accept any registrations for an Account. 

8.1 You may only register one (1) Account with each of our Brands.  

8.2 If we identify that You have opened more than one Account per Brand, each such additional Account will be classified as a “Duplicate Account”). We will have the right, in respect of each Duplicate Account:  

a) to close such Duplicate Account leaving You with only the original Account on each Brand (unless we have reason – for example if You have acted fraudulently or dishonestly in opening Duplicate Accounts – to close all Your Accounts (including those Accounts held with other Brands)); 

b) to treat all Promotions using the Duplicate Account (and if applicable the original Account), and all winnings accrued from such Promotions, as void; and 

c) to void all unsettled and/or future Transactions on the Duplicate Account (and all winnings accrued from such Transactions).  

9.1 To make a deposit, click on the "Deposit" link of any of our websites or the mobile applications or contact our Customer Support using the contact details in the Help Centre. It is also possible to deposit funds whilst playing a game such as Poker or Roulette. To do so, click the “Account” or “Cashier” button within the game window and follow the onscreen instructions to enter the amount You wish to deposit, which payment method You wish to deposit from, Your security credentials requested and then click on the deposit button to process the payment.  

9.2 All amounts paid into Your Account must be by debit card (Visa Debit, Maestro, Mastercard or Visa Electron) or using an online payment service (e.g. PayPal and other providers we may accept). All deposits may be subject to Your bank and/ or payment provider’s authorisation and we accept no liability where this is not provided. For the avoidance of doubt, You can no longer pay any amounts into Your Account by credit card (Mastercard, Visa) by any means including by way of any credit card registered with an online payment service (e.g. PayPal, Apple Pay, Google Pay or other such providers). 

9.3 When using a debit card or online payment service, You must make sure that the name on the card or payment service is the same as the name used for Your Account. We are entitled to assume that You are using Your own, legitimate funds and we accept no liability where that is not the case.  

9.4 The payment methods available for the Services are further detailed in the Deposits page in the Help Centre. To change Your payment method, please use the facility provided on the websites and/ or mobile applications or contact our Customer Support Team.  

9.5 All deposits must be in the currencies available on the Services from time to time. If You choose to deposit in another currency You may incur a FOREX currency exchange fee. 

9.6 The minimum and the maximum deposits for all payment methods are further detailed in the Deposits page in the Help Centre. We are entitled to change the minimum deposit and maximum without prior notice. We will publish any change to the minimum deposit amount on our websites. 

9.7 We will never charge You for making a deposit. However, certain banks may charge if they classify the deposit as a "cash" transaction or impose additional banking charges or overdraft fees. Please ask Your bank for more details. 

9.8 Your deposit will be available in Your Account as soon as Your bank authorises the amount You choose to deposit. Deposits will usually show as "Unibet" or “Platinum” or “32Red” on Your statement (depending upon Your bank).  

9.9 Funds in Your Account do not bear interest and are deemed to be advance payments for intended transactions. 

9.10 We are not a bank and monies deposited with us are held in a normal bank account.   

9.11 We are required by our gambling licence to inform You about what happens to funds which We hold on account on Your behalf and the extent to which funds are protected in the event of insolvency. Further details can be found on the UK Gambling Commission website. 

9.12 We hold sufficient cash to cover all Account balances in company account(s). Account balances are protected by a bank guarantee which guarantees that there are sufficient funds for customers to withdraw their balances at any time. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the following level: medium protection. More information about this level of protection can be found here.  

9.13 You should only deposit money in Your Account for the purposes of using such money on the Services. We shall be entitled to suspend or close Your Account if we reasonably believe that You are depositing money without any intention to use such money on the Services. In such circumstances we may also report You to the relevant authorities.

10.1 As we made clear in the ‘Important Information’ section at the beginning of these General Terms and Conditions, maximum winnings limits apply to the Services and these limits apply regardless of the amount You have bet or staked on those Services. This means that, regardless of the amount You bet/stake and no matter how much You appear to have ‘won’ as a result of a Transaction, You will only be entitled to receive up to the applicable maximum winnings limit.  

10.2 Our current winnings limits are as follows: 

• In respect of Sports, the maximum net payout (the payout after the stake has been deducted) on any bet or combination of bets, by You are detailed in Section C Paragraph 35 of the Kambi Sports Rules (here); and 

• In respect of Racing, maximum aggregate winnings for one account in any one calendar day (00:00 – 23:59) are detailed in the Racing Rules (here). 

• Our current winnings limits In relation to Casino, Live Casino, Poker and Bingo, other than progressive jackpot slot, table or instant win games, or where specifically advertised for a specific game or promotion, the maximum winnings for any one wager or gameplay transaction shall be no greater than £250,000.

10.3 If You believe that You have not received any winnings due to You then You should notify us as soon as possible and provide evidence for Your claim. No claim for winnings may be made more than six months after the date on which the relevant event completed. 

10.4 You are responsible for reporting Your winnings and losses if such reporting is required by Your local law or tax authorities. It is Your responsibility to pay any tax or levy due on any winnings paid to You by us. 

11.1 You may withdraw the available, cleared, real money funds from Your Account at any time :  

a) all payments made into Your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled; 

b) we have completed our Verification Checks to our reasonable satisfaction (see Section 6 above). Where we have requested information from You to carry out these Verification Checks, any delay in providing this information may cause delay when withdrawing funds;  

c) we are not required to withhold payments of Your deposit and/or winnings by applicable law or regulation and/or have not been instructed to do so by a regulator; and 

d) there is currently no ongoing, or completed (save where completed and decided in Your favour), investigation: 

i) into an Error, Interruption or Malfunction (as those terms are defined in Section 16 below) involving any aspect of the Services which You have used; or  

ii) where we have reasonable grounds to believe You have engaged in a Prohibited Activity (defined in Section 14 below) which would entitle us to withhold funds in accordance with Section 15.4 below, 

and in the case of (i) and (ii) above, You acknowledge and understand that, as we made clear in the ‘Important Information’ section at the beginning of these General Terms and Conditions, we are ultimately entitled to void any affected Transactions, withhold/void funds (including relevant winnings) and (in the case of illegal or Prohibited Activities) suspend and, ultimately, close Your Account. 

11.2 Funds will remain in Your Account unless and until You submit an online request for an amount up to the outstanding balance to be transferred to the debit card or online payment service with which You originally deposited monies in Your Account. 

11.3 For further information concerning withdrawing funds, please see the Withdrawals page in the Help Centre.  

11.4 The standard minimum withdrawal amount is £5 to any payment service (or its equivalent in another currency) as may be amended from time to time. However, customers who have a balance lower than this minimum can contact our Customer Support Team in order to withdraw the full balance amount. Please note that Your bank or card provider may also have restrictions.  

11.5 We are entitled to change the minimum and maximum withdrawal levels at our reasonable discretion. We will publish any changes on our websites in accordance with Section 3.1 (Changes to the Terms) above. 

11.6 We do not make a charge for withdrawals to online payment services, UK debit cards or to international Visa cards issued in non-restricted countries. Please consult Your card-issuer for a list of relevant non-restricted countries. We do not allow any transfer of funds between our customers' Accounts. 

12.1 You may only make or place a Transaction up to the value of the cleared funds in Your Account. We do not offer any credit. We are entitled to void any bet or wager which we may have accepted by mistake when Your Account did not have sufficient cleared funds. 

12.2 We only accept Transactions made online (including via our mobile applications). Transactions are not accepted in any other way, including by email, post or fax, and will not be valid if received in such a way. 

12.3 It is Your responsibility to ensure that the details of Your Transactions are correct. Once a Transaction has been confirmed by us, You may not cancel or change it without our consent. If You've placed a Transaction and wish to cancel or change it, please contact Customer Support using the contact details in the Help Centre before the event has started and we will consider Your request, although any decision will be at our reasonable discretion. 

12.4 Transactions made online or via our mobile applications are not guaranteed unless You receive an on screen receipt from us which is confirmation that the bet is accepted. The process for Transactions may vary depending on the applicable Game Rules but in any event a wager will only be valid where You receive confirmation from us of the details of the Transaction and that the Transaction has been accepted. 

12.5 We are entitled to limit the maximum amount a customer may place on any market, bet or wager at our discretion. 

13.1 We are entitled to decline to accept all, or part, of any Transaction requested by You via the Services in our discretion. 

13.2 We are a member of IBIA (International Betting Integrity Association) and of the European Sports Security Association ("IBIA/ ESSA"), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. We are a full participant in IBIA’s/ ESSA’s early warning system which seeks to identify such betting patterns. 

13.3 In the event of a warning being received by us in relation to irregular betting patterns and possible instances of event manipulation (from IBIA/ ESSA or otherwise), we are entitled, at our reasonable discretion, to: 

a) suspend our offering on any event or series of events in any of our markets; and 

b) delay and/ or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed: 

• by the relevant sports federation via IBIA/ ESSA (where applicable); or 

• by us using our reasonable discretion. 

13.4 Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events (by IBIA/ ESSA acting in conjunction with the appropriate sports governing bodies or by any other means), we are entitled to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.  

13.5 Where we reasonably believe that "match-rigging" has taken place, either as a result of the size or volume of Transactions received, or from other evidence (including where You are suspected of improper activity with any other online gambling site or services), or where the integrity of an individual event is called to question, we are entitled to withdraw an offer, temporarily withhold payment and ultimately to declare Transactions on that event void. 

14.1 You may only use the Services and Your Account for lawful gambling purposes in accordance with these Terms. You must not engage in any activity which we define below as a “Prohibited Activity” and You acknowledge and understand that the consequences of You doing so will (depending on the specific circumstances) include the voiding of any relevant Transactions, the withholding of any attributable winnings, and the suspension and/or closure of Your Account.  You may also be liable to compensate us for losses suffered by us as a result of You engaging in a Prohibited Activity (see Section 20 below). 

14.2 The following activities (including any attempt to engage in the following activities) are each defined as a “Prohibited Activity”: 

a) if You engage in any fraudulent activity or cheating including if You have: dishonestly manipulated the Services or taken an unfair advantage of us or the Services; or attempted to defraud us or any other customer or legal entity (see Section 14.4 for more information about what we consider to be fraudulent activity);  

b) if You misuse our websites by knowingly introducing software, technology or other material which is malicious or technologically harmful;  

c) if You attempt to gain unauthorised access to: our websites; the servers on which our websites are stored; or, any server computer or database connected to our websites or mobile applications; 

d) if You use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person; 

e) if You use the Services in any way other than for Your own personal use and for Your own benefit; 

f) if You give any indication that You have any commercial relationship with us or that You are our agent; 

g) if You have deliberately or fraudulently opened or are using one or more Duplicate Account/s; 

h) if You provide incorrect, incomplete, or misleading information while registering for an Account or afterwards (except where You provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 6.2 above); 

i) if Transactions placed via Your Account are not for Your own benefit (including in connection with a bet management or brokerage service) and this has not been expressly agreed by us in writing in advance; 

j) if You are accessing the Services in contravention of the laws of the country in which You are located and/or from any territory other than a Permitted Territory, including if You use a VPN or similar technology to disguise Your location; 

k) if You have used or attempted to use the Services for the purposes of fraud, collusion or unlawful or improper activity; 

l) if we become aware that You have played at any other online gambling site or services and, in connection with the same, are suspected of fraud, collusion (including in relation to charge-backs), cheating or unlawful or improper activity; 

m) if You become bankrupt, if You do not make payment of a court judgment on time, if You make an arrangement with Your creditors, or if any of Your assets are the subject of any form of seizure or if analogous proceedings are brought in relation to You anywhere in the world; 

n) if You any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of the Services or the normal play of any of our products, including (but without limitation) if You use or attempt to use any artificial intelligence, automated players (bots) or player assistance software; 

o) if Your Account is being used for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer betting markets; 

p) if any content You post on our chat function is unsuitable or unlawful; 

q) if You engage in collusion with any other individuals, including (but without limitation) by sharing “hole” cards or by any other methods (see Section 14.3 below for more information about collusion and our detection of it); and 

r) if You otherwise materially breach these Terms.  

14.3 To detect collusion, we use sophisticated software to analyse hands, game play history and suspicious activities. Our system monitors card history, betting patterns, player history and gameplay, including all bets, for all customers, up to and including the last round of betting where applicable. We also look at various other sources of information as part of our anti-collusion checks. We are entitled, in addition to other measures, to restrict seating and/ or to prohibit customers from playing at a particular poker table or in a tournament, including restricting two or more customers from playing together at the same table or in the same tournament and You agree to cooperate fully with us in respect of such measures and to investigate any such activity. 

14.4 A non-exhaustive list of what we consider to be fraudulent activity or cheating is set out below: 

• identity fraud; 
• payment fraud; 
• money laundering; 
• third party funding; 
• forgery; 
• using stolen or fraudulent payment details; 
• collusion with other individuals; 
• utilisation of software to gain an advantage; 
• chip dumping; 
• exploitation of loopholes within our software and functionality; 
• betting on fixed sporting events; or 
• insider information. 

16.1 We try to provide You with a high-quality betting and gaming platform, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and You understand and agree that we can only provide the Services to You, and You must accept them, in the condition that we make them available from time to time.  

16.2 In this Section describe the things that can go wrong and the rights that we have in such events.  

16.3 Below are some key definitions to help You understand this Section: 

A “Malfunction” refers to where an automated process fails to operate as designed or intended; for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to You and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively.  

An “Error” refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. Errors include (but aren’t necessarily limited to) so-called ‘palpable’ or ‘obvious’ errors. 

An “Interruption” refers to an interruption in a gambling Transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.  

16.4 Where any of the above occur, we will deal with them as described below and it is important that You understand and agree to the following before You use the Services, as we made clear in the ‘Important Information’ section at the top of these General Terms and Conditions: 

16.5 If as a result of a Malfunction or Error, Your Account is credited with winnings that You would not have received were it not for that Malfunction or Error, we will have the right to void the relevant and any related Transaction(s) and withhold the relevant winnings. This applies even if the relevant Service or Promotion could have produced the same or similar amount of winnings without the intervention of the Malfunction or Errors and it applies whether the Malfunction or Error was apparent to You or to us or not. If You have withdrawn any such winnings, You agree that You will pay them back to us as and when we ask You to.  

16.6 Where any Malfunction or Error is or becomes apparent or obvious to You or You suspect that a Malfunction or Error may be occurring, You agree that You will immediately (a) stop Your use of the relevant Service(s) and (b) inform us (see Section 25 below for how to get in touch). 

16.7 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers.  

16.8 In relation to betting: we reserve the right to suspend betting markets, void Transactions and return stakes to customers. 

16.9 In relation to gaming: 

• where an Interruption occurs after we receive notification of Your gamble and where You can have no further influence on the outcome of the event or gamble, the results of the gamble will stand; 

• where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return Your stake to Your Account; 

• for games where there are multiple stages or decision points we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable You to complete the game; 

• for games with multiple participants (equal chance or otherwise) we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis; and 

• for games that are progressive jackpots, progressive jackpot values will be restored to their pre-failure state to the extent it is within our control and not the games provider. 

You may close Your Account at any time. You should make a request to close Your Account by telephone or in writing via e-mail, live chat or letter (see Section 24 below for details). We will respond within a reasonable time. You remain responsible for activities using Your Account until it is closed. Upon our confirmation of the closure of Your Account, we will notify You and provided that You have complied with these Terms and Conditions, send You the sum on deposit in Your Account by a method of payment determined by us.  

19.1 Nothing in these Terms excludes or limits our liability for: 

a) fraud or fraudulent representation; 

b) death or personal injury resulting from our negligence; or 

c) any liability which cannot be excluded or limited under applicable law including Your statutory rights as a consumer (for more information about Your statutory rights, contact Your local consumer protection organisation (the Citizens Advice Bureau (http://www.citizensadvice.org.uk/) or Trading Standards Office (https://www.tradingstandards.uk/consumer-help/) if You are located in the UK). 

19.2 Subject always to Section 19.1 above and save in respect of any winnings lawfully due to You in accordance with these Terms, our maximum liability to You under or connected to these Terms in relation to any one incident or series of related incidents is limited to the greater of: (a) where such liability relates to a specific Transaction, the value of such Transaction paid by You; (b) where such liability relates to the misapplication of funds in Your Account, the amount that has been lost or misplaced; or (c) £10,000 pounds. 

19.3 Subject always to Sections 19.1 and 19.2 above, we will not be liable under these Terms for any loss that could not have been reasonably expected by You and us at the time You register for an Account; and we will not be liable for any damage or loss suffered or incurred by You or a third party as a result of: 

a) any use of the Services, including where You are in breach of these Terms (including any Prohibited Activity on Your part); 

b) failures caused by the equipment You use to access our websites, contact centre or mobile applications or failures in any network (including failures by Your internet service provider); 

c) any incomplete, lost or delayed Transactions (including as a result of technical failure); 

d) damage to Your equipment (e.g. desktop, laptop, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from Your use of our websites or mobile applications (and we cannot and do not guarantee that any files that You download are free from viruses, contamination or destructive features) except that if any defective digital content that we have supplied to You damages a device or digital content belonging to You and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay You compensation; 

e) the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics); 

f) any Error, Malfunction or Interruption, or if for any reason the Services (or any part of them) are unavailable at any time or for any period; 

g) Your abuse or misuse of Your Account or the Services; 

h) Your deliberate circumvention of any safer gambling measures in place from time to time (whether put in place by You or by us); 

i) any event outside our control. Such events might include network failures, malfunctions to our systems or third party systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction; or 

j) our closure, restriction, limitation, or suspension of Your Account in accordance with these Terms. 

19.4 As we made clear in the ‘Important Information’ section at the top of these General Terms and Conditions, we will not be liable to you under these Terms, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time. 

19.5 Subject to Section 19.1 above, we do not guarantee which products or services will be available on the Services and the Services are provided on an 'as is' and 'as available' basis. Whilst we use reasonable efforts to ensure that the Services run smoothly, we cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and/ or in a fully operating condition. 

19.6 The information which we or third parties provide (including results, statistics, fixture lists, odds and betting figures) on our websites and Services is for Your personal use only and the distribution or commercial exploitation of such information by You is strictly prohibited. We do not give any commitment or warranty in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our websites and Services is intended to amount to advice or recommendations and is provided for information purposes only. All bets are made at Your own risk. 

20.1 You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising from any Prohibited Activity/ies on Your part. 

20.2 Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in Your Account (or any Duplicate Account) against any amount owed to us by You.

21.1 We may provide You with a chat facility within certain of the Services to enable You to communicate with other customers or the dealer. As a condition of Your use of the chat facility, You agree to comply with following terms and any additional rules that may found on our websites or mobile applications: 

a) You must use English to communicate, as this is the designated language of the public chat facility; 

b) You must not make any statements that are threatening, sexually explicit or offensive, including but not limited to messages that are expressions of bigotry, racism, hatred, prejudice or profanity; 

c) You must not make statements that are abusive, defamatory or harassing or insulting to other customers including whilst waiting for other players to make a move; 

d) whilst in play, You must not discuss table strategies with other customers, chat about the current hand or engage in any other communication that might give an advantage to other customers or could be classed as collusion; 

e) You must not make statements that advertise, promote or otherwise relate to any other websites or online or offline ventures, discuss illegal activities or post personal details; 

f) You must not make statements about us or the websites or any other website connected to us that are untrue and/ or malicious and/ or damaging to us; 

g) You agree not to hold us responsible for the publication of user content within the chat facility; and 

h) You agree not to post any content that You do not have the right to post. 

21.2 You acknowledge and accept that Your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Services. 

21.3 You agree to notify our Customer Support Team (see Section 25 below) if You think You see any customers colluding or sharing key information via the chat facility or if You have been a victim of chat abuse. We will keep Your complaint anonymous and deal with every case seriously. 

21.4 We may review chat content, keep a record of all statements made on the chat facility and take necessary action retrospectively if necessary. If we feel any content You post on chat is unsuitable, we may: remove the content, mute or suspend Your ability to use the chat facility and other Services we provide, and ultimately close Your Account (see Section 14 above). Your activity may also be reported to Your Internet Service Provider (ISP) and/or the relevant authorities. 

22.1 All intellectual property rights in and to our websites and mobile applications and all material and/or content made available on or via the Services (including but not limited to rights in the products and services offered, all code, software, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) or otherwise by us shall remain at all times our property or the property of our third party licensors. 

22.2 The names, images and logos identifying us, our partners or third parties and our/their products and services contained in our websites and mobile applications are proprietary marks and may not be reproduced or otherwise used without express permission. 

22.3 Nothing contained in these Terms shall be construed as conferring by implication any licence or right to use any trademark, patent, design right or copyright that belongs to us or any third party. 

23.1 From time to time, we may offer promotions, bonuses, and/or special offers via the Services (“Promotions”). All Promotions are subject to these Terms, which, as explained in Section 1.2c) above, include the Promotional Terms.   

23.2 All Promotions are limited to one per person. 

23.3 We may withdraw, amend or cancel any Promotion at any time. If we do so (and save in the circumstances outlined in Section 23.4 below), any Promotions that You have opted in for or otherwise accrued will still be valid in accordance with and subject to the relevant Promotional Terms that applied at the time of their offer. 

23.4 We may also prevent the take-up of new Bonuses and/or the completion of Bonuses for legal and regulatory reasons including but not limited to those relating to the prevention of fraud, any unlawful behaviour by You and/or safer gambling. 

24.1 In order for You to use certain Services, in particular our Virtual Sports, Casino, Live Casino, Poker and Bingo Services, it may be necessary to provide You with software provided by a third party. The provider of such software may require You to agree to additional terms and conditions governing the use of their products which You will be made aware of for acceptance as required. You shall not interfere with, modify or reverse engineer any software provided to You by us or any third party. We do not accept any liability in respect of any third party software. 

24.2 We receive commentaries, news feeds, scores and other content from a number of third parties, which may carry terms and conditions governing their use. We do not accept any liability in respect of such content. Where the Services link to third party websites, content and resources this does not constitute an endorsement by us of that third party’s website or their products or services and we do not accept any liability in respect of Your use of such sites. 

For any enquiries concerning Your Account and or the Services, please contact Customer Support using the contact details in the Help Centre.  

25.1 If we need to notify You under these Terms and Conditions, we will do so by email to the email address registered to Your Account. 

We process information about You in accordance with our Privacy Notice and Cookies Notice. Our Privacy Notice contains information about the types of information we collect and what we do with that information, including who it may be shared with and why. Our and Cookies Notice provides information about the use of cookies on our websites and related mobile apps.  

27.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms and Conditions to another legal entity. You agree that we may do so provided that this will not adversely affect the standard of service You receive under these Terms and Conditions. In the case of transfer only, after we notify You of the date on which we will transfer our rights and obligations under these Terms and Conditions to another legal entity, Your only rights under or in connection with these Terms and Conditions will be against the new legal entity and not against us. As set out in Section 17, You may close Your Account with us at any time. 

27.2 These Terms and Conditions are personal to You. You may not transfer Your rights or obligations under these Terms and Conditions to anyone else. 

27.3 If You breach these Terms and Conditions and we take no action against You, we will still be entitled to use our rights and remedies in any other situation where You breach these Terms and Conditions. 

27.4 If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. 

27.5 These Terms and Conditions are not intended to give rights to anyone except You and us. This does not affect our right to transfer these Terms and Conditions under Section 27.1. 

27.6 These Terms and Conditions are only available in the English language. 

28.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. 

28.2 Unless otherwise specified in the Game Rules, disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

We are committed to Safer Gambling and have a number of self-help tools to help You manage Your gambling, follow this link to access our Safer Gambling pages. 

30.1 If You wish to lodge a complaint in respect of the Services, You should do so with our Customer Support using the contact details in the Help Centre. Each of You and us should try to reach an amicable settlement within a reasonable time. We will use reasonable endeavours to reply promptly to all complaints and, in any event within not more than eight (8) weeks from the date of a complaint being raised. 

30.2 In the event that a complaint is not resolved to Your satisfaction by us within eight (8) weeks of it being raised, the complaint becomes a dispute, and You may refer the dispute free of charge to the independent third party dispute resolution. We use eCogra as an alternative dispute resolution. Disputes may be filed here.

30.3 The complaint must contain clear and unequivocal information about Your (or the User’s) identity include all the relevant details that gave rise to the complaint. 

30.4 Any and all disputes arising out of or in connection with these Terms and Conditions and use of the Services and/ or Website shall be settled in accordance with the Governing Law and shall be subject to the non- exclusive jurisdiction of the English courts. 

31.1 We do not accept any bets or wagers via telephone. 

31.2 In the interests of customer and staff protection, to assist us in resolving queries or for training purposes, any telephone call and/ or online chat conversations between You and us may be recorded and any such recording or transcript (including the copyright) will remain our property.